FAQs

Follow the journey of your eyewear with ease. Once your order is processed, we will send you a tracking number, allowing you to trace your package from our atelier to your doorstep.

Orders are typically shipped via the local postal service or UPS, depending on the destination. If shipped with the postal service, you can track your order using the tracking number provided on your country’s postal service website.Experience the anticipation with clarity and confidence, knowing exactly when your eyewear will arrive.

We offer fast, express shipping worldwide. Most orders are processed within 1-2 business days, and delivery times vary depending on your location and chosen shipping method.

Estimated delivery times:

United States & Canada → 5-7 business days
United Kingdom & Europe → 4-6 business days
United Arab Emirates → 5-7 business days
Rest of the World → 6-10 business days

Once your order ships, you’ll receive a tracking number to follow its journey. You can expect your new eyewear to arrive quickly and efficiently, so you can enjoy them sooner.

You can return your order through the link below. We offer a 14-day return policy from the date of delivery.

Please note: all items must be in their original, unused condition with all tags, protective materials, and packaging (including cases and cloths) returned in perfect condition.

Return shipping costs are the responsibility of the customer and will not be covered by HILLS.

https://tracking.controlport.co.uk/e9ab6870/1882/return/3fb79b