FAQs

Follow the journey of your eyewear with ease. Once your order is processed, we will send you a tracking number, allowing you to trace your package from our atelier to your doorstep.

Orders are typically shipped via the local postal service or UPS, depending on the destination. If shipped with the postal service, you can track your order using the tracking number provided on your country’s postal service website.Experience the anticipation with clarity and confidence, knowing exactly when your eyewear will arrive.

We offer fast, express shipping worldwide. Most orders are processed within 1-2 business days, and delivery times vary depending on your location and chosen shipping method.

Estimated delivery times:

United States & Canada → 5-7 business days
United Kingdom & Europe → 4-6 business days
United Arab Emirates → 5-7 business days
Rest of the World → 6-10 business days

Once your order ships, you’ll receive a tracking number to follow its journey. You can expect your new eyewear to arrive quickly and efficiently, so you can enjoy them sooner.

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs.

When placing your order please make sure that you specify the correct delivery address as HILLS Eyewear does not take responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at customersupport@gadzhi.com. We cannot refund or replace lost items until 20 working days after the date of despatch (25 working days for international items).

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

You can return your order through the link below. We offer a 14-day return policy from the date of delivery.

Please note: all items must be in their original, unused condition with all tags, protective materials, and packaging (including cases and cloths) returned in perfect condition.

Return shipping costs are the responsibility of the customer and will not be covered by HILLS.

https://tracking.controlport.co.uk/e9ab6870/1882/return/3fb79b

Please follow this link to initiate your return and follow the instructions that you'll then receive on email

To qualify for a refund or exchange:

• Items must be unworn (apart from trying on).
• All tags and packaging must be included.

Items that do not meet these requirements are not eligible.

We will refund your order to the original payment method once it has been processed at the warehouse.

• Please be aware this can take 7-14 days after the order arriving. You will be notified once a refund has been made.
• We are unable to refund purchases to a different payment method than the one used to purchase the items.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

In the event you have received a faulty item, please customersupport@gadzhi.com within 14 days of the item(s) arriving. Please include the following information:

• Your order number
• Which item is damaged
• A description of the problem
• Photographic evidence